At Boali Lodge, the health and safety of our guests, staff and community is our highest priority.

We continue to operate under our COVID-19 plan that has been developed under the guidance of NSW Health. We continue to support and be guided by government public health advice and comply with all government requirements.

All guests will be required to adhere to COVID-19 Government requirements including any applicable NSW Public Health Orders at the time of arrival.

NSW Government travel restrictions and stay-at-home orders are being frequently updated. Please check the latest advice and impacts here.

COVID 19 Guest Code of Conduct


  1. If you or your travelling party are unwell or suffering from any Covid-19 symptoms, please do not visit the lodge. If you test positive to a RAT or PCR test you will be entitled to a credit or refund as per our Covid-19 cancellation policy

A full credit or refund will be offered to guests who are required to cancel a booking due to either: 

i. COVID-19 government-imposed travel restrictions, or;

ii. an active COVID-19 illness: – If you, or a close household contact, test positive for COVID-19 from a rapid antigen test (RAT), the test result must be registered with Service NSW and verified by the Boali booking officer.

iii. awaiting PCR test results – upon production of the doctors certificate or screen shot of positive result.

Credits are valid for 12 months from the date of cancellation.


  1. During your visit to Thredbo, please follow responsible social distancing and good hygiene practices both in the lodge and in the village. Remember Covid is still in the community and is highly transmissible even if you are fully vaccinated.
  2. Sanitiser is supplied throughout the lodge and guest rooms. Please sanitise your hands before entering the building and communal areas, and before using shared amenities
  3. To follow responsible social distancing requirements in the dining room, we ask that you nominate one person from your group to:
  • set the table
  • collect meals from the serving counter
  • clear the table after each course, placing used plates in the tub by the kitchen
  • wipe down the table when finished


  1. We follow NSW Health guidelines with respect to wearing face masks, however it is recommended to wear a mask if you develop a cough or sniffle to protect other guests from airborne transmission. Guests are welcome to wear masks in the common areas for their own personal protection.

Disposable masks are available at the lodge.


  1. Any guest at the lodge who becomes unwell and is showing signs/symptoms consistent with COVID-19, are required to notify the managers and immediately self-isolate. Close contacts will be encouraged to isolate too. You will be asked to take a Rapid Antigen Test (RAT).
  • Should this test be positive for COVID-19 you will need to vacate the lodge as soon as practical and travel directly home, even if this means leaving Boali during your booked stay

Your family or friends sharing your room will also need to vacate the lodge, regardless of test results.

While leaving the premises and returning to your place of residence, you should use appropriate personal protective measures (i.e. wear a face mask, gloves and stay 1.5 meters away from any other person.

Your close contacts will also be required to take a RAT.

  • Should the test be negative you may be required to wear a mask in the common areas of the lodge for as long as you are exhibiting cold or flu symptoms to protect other It is encouraged to remain in your guest room until symptoms recede. You may needs to test again on succeeding days.

Lodge Management can provide RAT if required.


  1. The sauna will NOT be open during the 2022 season


  1. Parents of young children are responsible for ensuring their children observe the Guest Code of Conduct
  2. It is expected that all guests are respectful and accountable in following the Code of If you notice any guest who may not be complying responsibly, please speak with the lodge managers who will handle appropriately.
  3. Any decisions or instructions from the Lodge Management have the full support of the Board and should be adhered to with respect.


With our COVID Safe Plan in place, Boali Lodge continues to take social distancing, hygiene measures and visitor screening very seriously. Check the latest NSW Health advice here.

Whether you have an existing booking, or you wish to consider our policies prior to booking, please refer to our Terms and Conditions.

Updated 6 June 2022